How we can help
We read every message that comes in, whether it's a quick question, a bug report, or an idea for a feature you wish SeatCanvas had. The fastest way to reach us is by email, and it helps to include a little context: what you were trying to do, what you expected to happen, and what actually happened. If you're reporting something that looks wrong, a screenshot or a short note about your browser and device lets us reproduce it quickly. For questions about the Event Pass, billing, or a refund, mention the email address you used so we can find your account right away.
You'll always be talking to a real person who works on the product, not a scripted support queue. We reply in English and Spanish, usually within a day and often sooner. If your question is about how to do something specific — importing a guest list, moving a group of guests, or exporting a print-ready chart — the Help page covers the most common steps and may get you unstuck right away. For everything else, or if you just want to share how your event went, we'd genuinely love to hear from you.
If you're a venue, planner, or vendor interested in using SeatCanvas with your clients, or you'd like to write about it, that's a great reason to get in touch too — tell us a bit about what you're working on and we'll point you to the right details. Feedback from real events is what shapes what we build next, so even a quick note about what worked or what frustrated you genuinely helps.
We typically respond within 24 hours
For common questions, check out our Help page